US Department of Homeland Security
Immigration Management Assistant
September 2012 — Present
Perform analysis on files, reports, and databases to update information and maintain data integrity.
Screen various application and petition submissions by USCIS customers for accuracy and completeness.
Identify incoming applications that require expedited service.
Provide technical advice about immigration policies, laws, and regulations.
Perform quality assurance oversight of contracted workers.
Research application packages and individuals to acquire positive or negative identifying information.
Research instances of potential fraud or misrepresentation.
Process and maintain the suspended attorney / ineligible individual monthly report.
Notify application and petition beneficiaries of ineligible representation.
Write standard operating procedures and service center guidelines.
Develop and maintain organizational spreadsheets.
Violence Against Women Act (VAWA) team member and Point of Contact.
Contract Performance Analysis Unit (CPAU) team member.
Case Resolution Unit (CRU) team member.
Records Training Reorganization Project team member and Point of Contact.
Oversight of deposit and cash out of monies paid for application filings.
Review and maintain the New and Paid bill process that pertain to delinquent funds and bounced checks.
Review, approve, and process CRU Refund requests for fees being returned to USCIS customers.
Maintain all internal and external file relocation requests to and from service centers nationwide.
Assist with the tracking of files and employee inquiries pertaining to lost files.
Review and process daily Freedom of Information Act (FOIA) requests.