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Joseph Brashier

Joseph Brashier

Instructional Designer

Coca-Cola North America Group

Instructional Designer at Coca-Cola Refreshments

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Coca-Cola North America Group

Instructional Designer

Develop holistic learning solutions and performance support materials to drive business improvements based on the learning opportunities identified.

Led the design and development of two-week Sales Leadership program designed.

Create role-based development plans and curriculum for Leaders and Front Line Associates.

Collaboration with Business Partners to assess opportunities in performance to determine learning and operational gaps.

Development of training materials for Instructor-Led, E-Learning, Self-Study, Structured On-the-Job Training and Leadership Coaching Guides.

Career medium 03
Career
Career medium 02

Synergis

Instructional Designer - UPS

Developed blended, augmented, and hybrid training initiatives to address business needs.

Evaluated instructional effectiveness of existing training programs.

Analyzed existing training materials for accuracy, consistency, and value.

Implementation of standards and templates for e-courses and simulations.

Career

Lowe's Home Improvement

Instructional Designer

Developed and implement holistic performance solutions.

Utilized Human Performance Technology strategies and methodologies to address performance-related issues.

Analyzed quantitative and qualitative data to identify areas of opportunity.

Created multimodal instructional events to address knowledge/skill-related performance issues.

Troubleshot and consulted with the IT department to identify and correct technical issues with the various systems utilized by Call Center Agents.

Career medium 05
Career
Career medium 03

CompuCredit

Instructional Designer

Produce outcome-based training materials to include presentations, facilitator guides, participant guides and job aids.

These materials include practice exercises, examples, scenarios, simulations, graphics and process flows and
assessments.

Led the design team in the development of the New Hire training program for Customer Service Represenatives at
domestic and offshore locations earning recognition from Training Top 125 and placing 24th based upon the training initiative.

Manage the development of instructor-led, virtual, and online course development in a multi-cultural environment.

Develop internal and remote Instructional Designers and Trainers to ensure performance requirements established by
Adult Learning and Performance Consulting certification are met and maintained.

Apply project management skills to identify project requirements, manage projects to baseline resources, and
manage stakeholders and change.

Improved learning curves, processes, and knowledge through the development and execution of targeted training initiatives.

Career

CompuCredit

Special Projects Coordinator

Designed, developed and implemented employee rewards and recognition programs.

Developed and maintained a Corporate Resource Library.

Assisted in the re-structuring and documenting of company policies and procedures.

Developed guides, brochures and job aids for internal and external customers.

Designed templates for use for corporate communications.

Conducted employee and customer satisfaction surveys.

Compiled raw data received from reports and surveys and converted to presentations for company executives.

Career medium 02
Career
Career medium 03

CompuCredit

Internal Auditor/QCA

Audited correspondence processed by vendor employees.

Analyzed telemarketing calls to prospective customers to ensure compliance with government regulations and company policies.

Conducted weekly meetings with Vendor Supervisors to discuss the progress of his or her direct reports.

Educated Vendor Representatives about proper policies and procedures that apply to his or her job.

Created job aids and user guides to aid Representatives in doing his or her everyday assignments.

Point of contact for all vendor-related questions regarding policy and procedures or job-function related queries.

Career

CompuCredit

Risk Analyst

Reviewed customer accounts to determine the validity of transactions.

Handled inbound and outbound calls to Cardholders and Customer Service Representatives regarding suspicious situations.

Set up fraud cases for fraud investigators.

Completed administrative duties for the department.

Trained new employees on systems, techniques for completing job assignments, etc.

Career medium 05
Career
Career medium 04

Bank of America

Risk Analyst

Reviewed accounts to determine the presence of fraudulent activity using multiple systems of record.

Placed outbound calls to verify account activity.

Trained new employees and mentored employees in areas of opportunity.

Career

Bank of America

Support Specialist

America Online

Customer Support Representative

Georgia State University

Bachelor's, Spanish Literature