January 2007 — Present
Defined and optimize business scenarios for 8 units to achieve the best performance and profitability of each one.
Establish collaborative environments for building high performance teams according to internal and external stages and needs.
Train agency staff in the operation processes methodology including updates.
Analysis of data based on business indicators for decision making, corrections and optimization suggestions.
Responsible for launching the training and continuous improvement portal in Mexico City.
Representative of “Plant McCann” project focused on providing a better use of existing resources in the workplace.
Defined, implemented and revised via feedback loops Mexico´s operations model.
Adapted and implemented Mexico´s operations model in Miami, Puerto Rico, Dominic Republic., Costa. Rica, Honduras, Ecuador & Panama.
Managed and trained over 1000 people locally and over 500 regional for the last 9 years.
Responsible for 3 high level enhancement projects.