Senior Premier Services Engineer
June 2015 — Present
Dedicated Support Engineer for Mission critical / Business critical support contracts.
Proactively working with customers to evaluate their current environment and make recommendations to improve the health of their environment.
Resolving any VMware technical issues through diligent research, reproduction, and troubleshooting using my administration, networking,systems and storage skills.
Documenting all technical inquiries; developing and reviewing content for the knowledge base.