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Joilyn Kyles

Joilyn Kyles

Granada Hills, CA



Maintenance Administrator

Forced balance technician daily throughout the Orange County area to ensure trouble tickets and installation orders are routed properly and technician loads are complete. Answered inbound calls from internal customers. Analyzed issues in a timely manner and reported to other departments if needed. Answered routine questions regarding service installation, product features, outages and component-level problems.

Career medium 06
Career medium 04

Pacific Bell

Service Representative

Service orders for new customers. Selling and retaining products and services through customer interactions using the sales standards established by Pacific Bell. Established personal contact with customers to resolve any outstanding customer issues including service problems, installation problems, payment adjustments, and billing issues. Continually maintain working knowledge of all company products, services and promotions.