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Johnathan Callum

Johnathan Callum

Store Manager


Canada, ca

I am a third year honours graduate of the Advertising & Marketing Communications Management program at Sheridan College. I am a customer-focused, passionate leader with extensive experience in generating sales revenue and market niches within the telecommunication field. With over five years of wireless retail experience, a...



Store Manager

As a store manager at corporate location, I lead a team that offers consumers with wireless, BRS (Bell Residential Services), and small business solutions. Providing exceptional customer services that brings Bell more happy customers every day. During my time of leadership, I have shown consistent growth of the business, achieving monthly targets on a monthly basis.

Key responsibilities include:

• Assuring attainment of all sales goals and KPIs, including developing strategies, tactical implementation, and leading team members to success
• Promoting Exceptional Customer Experience through modelling great customer service and handling escalations
• Engaging in community activities and business development that supports business goals
• Recruiting, training, coaching, developing, and retaining strong talent through focus on Employee Experience
• Building and feeding the recruitment candidate pool on an ongoing basis
• Owning store issues, proactively identifying challenges and creating improvement plans
• Conducting employee meetings and operations reviews
• Managing inventory

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