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Johnas Burch

Johnas Burch

Assistant Manager In Training


Milwaukee, WI



Assistant Manager In Training

Delegation of tasks to employees, day to day store operations, safe/till balancing, cash handling, interview, sales, customer service, visual merchandsing

Career medium 02


Shift Lead Manager

Shift Lead
Walgreens – Milwaukee, WI
Hired on as shift lead.
Counted cash drawers and made bank deposits.
Managed staff of 7-12 sales associates
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.


Potowatomi Bingo And Casino

Host/Busser/Inventory Clerk

Consistently provided friendly guest service and heartfelt hospitality.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the order window and sales register quickly and efficiently.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Prepared fountain drinks and ice cream items.
Assembled food orders while maintaining appropriate portion control.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Routinely moved and stocked food products weighing up to 50 pounds.
Diligently restocked work stations and display cases.

Career medium 06
Career medium 06

Best Buy

Customer Specialist

Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Maintained records related to sales.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Trained and served as a peer coach for new sales associates.


Red Lobster

Certified Front Of House Trainer/Host

Assigned patrons to tables suitable for their needs and according to rotation.
Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service for catering events
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Kept dining room and kitchen area clean by performing cleaning and laundry duties
Trained new employees
Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Career medium 04

Metropolitan High School

High School Diploma, General Studies