Red Roof Inns
General Manager / Field Trainer
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Currently seeking opportunity as training professional in Columbus metro area
Developed and delivered training tied to company’s test of coolers/freezers and EBT acceptance. Developed, delivered and collected evaluation data for an on-line workshop series for more than 200 high potential Assistant Store Managers throughout the company. Facilitated professional development sessions for corporate office associates. Oversaw merchant training program, regularly interacted with executives and trainees to ensure learning aligned with long term goals.
Designed five-day training workshop for new managers. Sourced, installed and implemented audience response system for use in various training environments. Designed and delivered train the trainer sessions for corporate subject matter experts (SME) and restaurant trainers. Delivered ongoing feedback and coaching to SME facilitators. Wrote, filmed, and edited OSHA hazardous communication video for 715 restaurants. Designed and implemented training evaluation tools for levels one, two and three. Managed corporate level training for new managers. Facilitated classes on leadership, communications, customer service, food safety, corporate culture and history, diversity, sexual harassment prevention, and operational analytics
Aug 2004 Realized a marked improvement in guest relations through a combination of intensive training and selection of new staff members. Designed and presented coursework for advanced management functions at brand convention. Maintained ongoing involvement with Management Training Program through class facilitation, trainee feedback and evaluation. Conducted training sessions at locations around the company. Introduced district wide training initiatives and provided support and coaching to inn managers. Provided reporting on financial and quality results to company executives during temporary assignment within the Operations Analysis Department.