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John Johnstonbaugh

John Johnstonbaugh

Implementation Specialist, Travel Technology

BCD Travel

Chandler, AZ

VIP Agent JDA account at BCD Travel





BCD Travel

Implementation Specialist, Travel Technology

successfully implemented 250+GDS and Agent Facing Products
Maintain Implementation plans and product documentation
Interact with Product Manager, operational and account teams
Identify and work with key functional areas as required
Provide 2nd and 3rd level support as necessary

Career medium 03
Career medium 03

American Express Business Travel

Team Lead - KPMG account

Coordinated daily travel arrangements for KPMG
Subject Matter Expert and Champion for Gateway and Quick Exchange
Highly skilled in Sabre and Apollo booking tools
Learning & Performance Quality Coach for New Hire Learning Lab
Cross trained to assist with Northrop Grumman, IBM , Honeywell, online, and AXcess
Pacesetter 09-10



New hire coordinator

Served and recommended food & beverage parings to an upscale clientele.
Trained new servers

Career medium 03

Best Buy

Customer Service Representative

Facilitated refunds and exchanges per company guidelines
Dealt firsthand with irate customers regarding product defects, warranty concerns, and store credits.
Exposure to inventory tools to ensure customer's ability to obtain product that was not readily available in home store.
Helped in training new cashiers and customer services representatives.



Outside Sales Representative

Outbound cold calling selling MCI products and services.
Filled and filed customer orders using in-house operating system.

Mesa Community College

Business Management; Marketing and Accounting