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John Humphrey

John Humphrey

Parkhead Glasgow, G31 5LE



Complaint Resolution Manager

*Handling inbound customer escalated calls
*Problem solving to address any trends in complaints and avoid future similar issues
*Providing a monthly insight pack to team managers with their overall team complaint numbers and reasons
*CAPs and performance issues should serious issues arise from call pull or customer complaints
*traveling cross site during best practise meetings

Career medium 04
Career medium 06


Learning and Development consultant

*Inducting new start teams of 30 over a 4 week course
*dealing with CAPs and Performance of these advisors
*Issuing weekly assessments on the previous weeks learning
*Traveling cross site to provide up skills and delivery of new training material
*Providing a further 2 week support handover during grad bay



Customer Service Advisor

*Dealing with general inbound billing/technical calls
*Promoting new products and services.
*Taking bill payments and amending person account details.
*Floorwalking to help newer recruits to the business

Career medium 03

Eastbank Academy

Standard Grades

English: 2
Maths: 3
Latin: 2
Art: 2
History: 3
Information Technology: 3