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John Gibbs

John Gibbs

Manager Solutions Infrastructure

SocialWellth

Las Vegas, NV

Manager Solutions Infrastructure at SocialWellth

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SocialWellth

Manager Solutions Infrastructure

SocialWellth is a social engagement company focusing on leveraging big data driven insights, localized community resources, emerging media tools and gamification to create trusted connections between consumers and their healthcare sponsors.

The Vision:

“To transform how consumers connect and interact with their healthcare sponsors through the power of hyper-personalization. social-emotionalization and big data insights.

• Managing the ITIL Process in the following areas
o Change Management
o Incident Management
o Problem Management
o Event Management
o Release Management
o Capacity Planning
• Develop, implement, and monitor metrics
• Monitor and assure adherence to Service Level Agreements
• Maintain oversight of the infrastructure
• Disaster Recovery and Risk Management
• Manage all Network Operations and adherence to Operational Controls.
• Oversee all System Administration Functions for Network Systems

Process and System improvements made to enable company to report 100% compliance for Availability and Response times for 6 consecutive quarters in a row.

Career medium 06
Career
Career medium 03

WorldDoc

Service Availability Manager

Responsible for ensuring that Internal and External product and service releases follow well-defined processes and meet target success and stability objectives. In charge of defining process improvement efforts across the enterprise to meet target objectives for improving service stability and availability. Key contributor to the design, implementation and enforcement of, which directly contributed toward marked improvement in production release success rates and increased stability numbers
Responsible for creation and design of all SLA reporting as well as IT Metric reporting to Senior Team as well as capacity planning efforts. In charge of external vendor relationships for engineering and infrastructure teams.

• Managing the ITIL Process in the following areas
• Change Management
• Incident Management
• Problem Management
• Event Management
• Release Management
• Capacity Planning
• Develop, implement, and monitor metrics
• Monitor and assure adherence to Service Level Agreements
• Maintain oversight of the infrastructure
• Disaster Recovery and Risk Management

Career

WorldDoc

IT Release & QA Manager

In charge of defining process improvement efforts across the enterprise to meet target objectives for improving service stability and availability. Defined all activities for enterprise Release deployments; scheduled as well as off cycle. Responsible for creation of Change Control Board, where risk for all production issues and changes are evaluated by team. Changes to production system are not implemented without approval of this board.

Career medium 01
Career
Career medium 06

WorldDoc

Quality Assurance Manager

Responsible for the creation of repeatable processes within the team to ensure system stability and desired functionality goals where reached. Directly responsible for improvement of teams productivity levels as well as companywide perception of the need for testing and value of the team. During tenure reducing production errors were reduced by 75%. Key SLA targets and performance KPI’s where reached.

Career

WorldDoc

Project Manager / Business Analyst

A business systems analyst and project manager. The duties encompass design of new IT solutions to improve business efficiency and productivity and manage the implementation of approved designs. Working closely with the CHS team, other internal and external clients, they examine existing business models, data flows and document their findings utilizing corporate process templates. Discuss findings with stakeholders, design appropriate solutions, define business requirements, cost estimations, produce outline designs of new functionality and or systems, define the functional specifications including data specifications, and functional logic.

Career medium 01
Career
Career medium 06

Tek Systems

Senior Project Manager

On assignment to Credit One Bank in Las Vegas, NV as a Senior Project Manger. Duties include managment of large scale projects. Also responsible for the development of standardized SDLC for projects.

Career

Sprint Nextel

IT Solutions Architect

Design, develop, and analyzes overall architecture of internal technology systems, including hardware and software. Determine integrated architecture solutions that meet performance, scalability, reliability, and security needs. Coordinate design and integration of total system including subsystems
Forecasting and LOE estimation for assigned applications Impact and analysis of assigned applications

Career medium 02
Career
Career medium 04

IBM

Advisory IT Specialist / Release and Project Management

Track IBM Impacts from a Release Management Role Prepare weekly reports for management and executive team Analysis of past, present and future impacts Reporting automation for team and other support teams Provided support to technical domain areas, which included work plan management, communications, and escalation models. Plan and facilitated meetings and deliverable reviews .Assist with trouble issues in production environment from the design prospective. Instrumental in creating a standard process for Design Analyst Role in EAI & IBM

Career

Sprint

Design Systems Analyst / Software Engineer IV / Project Manager

Design Analyst with Enterprise Application Integration (EAI). Managed a virtual team (matrix) for project deliverables as design lead for WLNP implementation. Provided support to technical domain areas, which included work plan management, communications, and escalation models. Provided leadership to other team members in creating cooperative environment, and understanding of difficult projects and clients to reach desired time frames and deliverables of project to production. Plan and facilitated meetings and deliverable reviews. Quality advocate across all virtual teams of project deliverables. Assist with trouble issues in production environment from the design prospective. Instrumental in creating a standard process for Design Analyst Role in EAI. Provided LOE for any projects entering Design Phase and assisted with Feasibility estimation process. Project Manager on Enterprise Integration, Products and Services team. Managed a virtual team (matrix) for project deliverables.

Career medium 04
Career
Career medium 03

Solutions Point

Senior Consultant / Technical Systems Analyst

Assigned to Sprint
Responsibilities to review application requirements from the matrix teams for software development included technical analysis and design and provided functional requirements documents as deliverables. Researched overall application processes and provided guidance to best approach and design. Also partnered with the Project Manager in obtaining requirements and leading the matrix teams towards an IT solution and also served as their backup representing the EI for project decisions

Career

Garst Seed Company

IT Project Manager / Senior Analyst

Provided vendor management, resource management across multiple consulting firms for application delivery to meet business objectives of the agriculture seed market. Managed a team of sixteen employees (including consultants) to customize accounting and manufacturing system Approved all database designs and SQL stored procedures and triggers. Implemented Change Management infrastructure using in-house technologies. Supported data warehouse implementation and business usage as a software engineer. Planned and developed all testing cycles and data management routines. Developed delivery standards documentation and software development methodologies for application development staff. Preparation involved extensive research of current cycle and analysis of corporate goals involving multiple projects into a single integrated system. The foundation of this standards approach utilized the IRM (Information Resource Management) methodology.
Education and Training

Career medium 03
Career

Bryan Institute

Lead Instructor

Associated Systems

Developer

Bryan Institute

Associates, Computer Information Systems

Derby Senior High School

High School, General