Manager Solutions Infrastructure
November 2011 — Present
SocialWellth is a social engagement company focusing on leveraging big data driven insights, localized community resources, emerging media tools and gamification to create trusted connections between consumers and their healthcare sponsors.
“To transform how consumers connect and interact with their healthcare sponsors through the power of hyper-personalization. social-emotionalization and big data insights.
• Managing the ITIL Process in the following areas
o Change Management
o Incident Management
o Problem Management
o Event Management
o Release Management
o Capacity Planning
• Develop, implement, and monitor metrics
• Monitor and assure adherence to Service Level Agreements
• Maintain oversight of the infrastructure
• Disaster Recovery and Risk Management
• Manage all Network Operations and adherence to Operational Controls.
• Oversee all System Administration Functions for Network Systems
Process and System improvements made to enable company to report 100% compliance for Availability and Response times for 6 consecutive quarters in a row.