May 2005 — April 2010
Department representative for agent updates and broadcast bulletins. Handled emergencies in multiple departments. Liaison to distribution partners and key accounts. Underwriter for new applications in compliance with Federal, State, and contractual requirements. Researched legal and regulatory issues and communicated findings to both internal & external customers. Prepared and interpreted product illustrations for brokers and clients. Reviewed exception reports, analyzed variances, identified solutions, and took corrective action if necessary. Resolved broker and customer complaints per department procedures and participated in projects and acceptance testing.