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John Coburn

John Coburn

IT & Facilities Manager

NBC Bird & Pest Solutions Ltd

IT & Facilities Manager at NBC Bird & Pest Solutions Ltd

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NBC Bird & Pest Solutions Ltd

IT & Facilities Manager

NBC Bird and Pest are a national bird and pest control company.

- Manage all IT incidents and requests (1st, 2nd, 3rd line).
- Support and setup PC, laptops, mobile phones and tablet devices.
- Maintain onsite servers.
- Project manage roll out of software and hardware to the business.
- Responsible for the management of services and processes that support the core business.

Career medium 05
Career

NSW Department of Education and Communities

Software Consultant

Supporting the roll-out of SALM (Synergy Gateway) across schools in New South Wales, Australia.

Tribal Group

Application Support Consultant

Tribal are a provider of public sector services in the UK and internationally.

-Supporting external customers by phone and email, and occasionally face to face in a variety of applications, both web-based and standalone.
-Involvement in testing/replicating potential bugs and raising Change Requests where required.

Career medium 04
Career
Career medium 01

May Gurney

User Support Analyst

May Gurney are a support services company.

- ITIL v3 foundation qualified
- Provide 1st and 2nd line IT support
- Working within the ITIL framework
- Use of Microsoft application software and active directory, including use of remote desktop tools
- Working within an SLA driven environment
- Dealing with support queries in person, via phone, email and the IT help desk system.
- Using existing skills to support customers with IT issues

Career

Pharmaceutical Services Negotiating Committee

Information Officer

Pharmaceutical Services Negotiating Committee (PSNC) are the representatives of community pharmacy on NHS matters.

- Support the PSNC management team & the NHS framework with statistical reporting
- Dealing directly with customers in order to solve any queries or issues. This may require research, using previously learnt knowledge or resolving within a team.
- Producing and editing content for the PSNC website and monthly newsletter using HTML and Microsoft Office.
- Creating and maintaining an Access telephone database used to record customer phone records and correspondences.
- Creating internal reports based upon customer phone records
- Interpreting and understanding legal documentation

Career medium 03
Career

University of Wales

Bsc (Hons), Legal Studies; Business with Law

Peers School, Oxford