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John Bevan

John Bevan

Customer Services Manager

Anitox Ltd

Experienced Senior Manager

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Anitox Ltd

Customer Services Manager

Responsible for the Customer Service and Logistics teams, as well as Toll Manufacturing sites. Communicating with the sales team, toll manufacturing sites and external customers, to ensure sufficient stock and manufacturing capacity is available to meet customer needs.

• Reduced cost of IBCs by 4% by consolidating purchases with the UK toll manufacturer, saving £4k per annum.
• Rationalised freight spend, saving £30k per annum.

Career medium 06
Career
Career medium 02

Valpak Limited

Administration Manager

Responsible for the Logistics Customer Service Team (total 4 staff). Communicated with Account Managers and directly with external customers. Maintained customer contracts, negotiated with haulage companies and arranged collections of material for recycling, processed customer & supplier invoices, and managed stock at locations throughout the UK. Controlled customer complaint process.

• Created training matrices for each job role and Customer Service team member to highlight additional training required. Each area of training was aligned with newly created ISO9001 processes to ensure each team member had the skills required to complete their role and drive forward a consistent high level of customer service.
• Empowered the Customer Service team to source new haulage partners and re-negotiate existing deals, leading to a cost reduction of £36k in 2010 without negatively impacting performance.
• Encouraged and developed individuals through mentoring and PDPs to gain promotion to diverse areas of the business.
• Efficiently integrated the invoice processing function into the team, saving £68k in 2009 & 2010.

Responsible for the Administration team (total 5 staff). Communicated with internal and external customers. Processed new membership applications for businesses joining the Packaging, WEEE, Batteries and Carbon compliance schemes, maintaining information on the CRM system. Processed regulatory information for 3500 compliance scheme members. Audited documents in accordance with Environment Agency guidelines. Provided administration support to Compliance, IT and Procurement departments. Also provided ISO, H&S, and Tender administration support.

• Completed the integration of the ISO9001, ISO14001, and H&S administration into the team.
• Streamlined the PERN audit process by working with Systems department to create a new database to help manage the process, saving £3k annually.
• Reduced time taken for member to join compliance schemes by 25%

Career

Valpak Limited

Export Documentation Manager

Led the Export Documentation Team (15 staff). Communicated with the Trading team in both China and the UK, and liaised with service providers. Produced accurate documentation according to UCP 600. Controlled shipping evidence required for audits, and controlled the TT payment process such that shipments were not released to customers until payment was received.

• Reorganised the structure of the team, and how orders were processed, to improve efficiency and instil ownership. This led to a reduction in headcount by 25%, saving £60k annually.
• Trained the team to reduce errors in Bill of Lading checking by 80%.
• Liaised with Barclays Bank to produce tailored Letter of Credit training, leading to improving the accuracy of documents to 98%.
• Introduced KPI’s aligned to each area of the Export Documentation process, and created ISO9001 process. This led to a reduction in time to produce Letter of Credit documentation by 66%.
• Successfully replicated Export Documentation function at the Preston site, recruiting and training a new team to reach the standards attained by the Stratford team.
• Developed a dashboard to show a live snapshot of all orders in progress and highlight bottlenecks. This led directly to improvement projects enabling the team to meet its KPIs.
• Created workload grids for individual team members to prioritise workloads and reduce time taken to produce documents.

Career medium 04
Career
Career medium 05

E.ON UK

Project Manager

As a member of the Delivery Improvement Team within the Business Services division, and reporting to the Head of Innovation, I was responsible for a number of projects / programmes within the customer ‘must win battle’ – a key function in the overall Business Services Transformation Project.

• Designed and implemented a bespoke customer listening programme that took inputs from a variety of sources and used to focus improvement projects.
• Created partnership agreements with key clients, and produced stakeholder maps to ensure that all key clients were fully engaged.

Career

Scott Specialty Gases

Customer Service Manager

Led the Customer Service and Logistics functions to provide total satisfaction to the customer, reorganised the department around key activities, and encouraging inter-department training to improve product knowledge and organisational roles and responsibilities. I coordinated the resolution of customer complaints, ensuring full root cause analysis was completed, and took ownership of monthly customer satisfaction surveys.

• Created new operating procedures and work instructions to improve training and reduce errors by 95%.
• Successfully integrated debt chasing function into the Customer Service Team, reducing aged debt over 30 days from 60% to 25%.
• Took ownership of customer complaint resolution to reduce the average time for resolving complaints by 75%.

Career medium 05
Career
Career medium 03

Scott Specialty Gases

Account Manager

Prospected for new accounts and developed existing accounts through telephone & face-to-face visits. Planned and attended quarterly reviews with all ‘A’ accounts. Exhibited in, and attended trade fairs.

• Grew sales in the territory by 45% by winning new accounts and developing business with existing accounts.

Career

Scott Specialty Gases

Sales Support Engineer

Qualified all new sales enquiries to determine the probability of winning an order, I created accurate, written quotations, and chased quotations through to receipt of order from the customer. Produced analysis of all new sales orders to ensure target margins for all products were met. Maintained pure gas price-lists to ensure costs were accurate.

• Improved quote conversion rate from 25 – 60% through improved qualification and closing.

Career medium 05
Career

Linde Gas

Internal Sales Engineer

Produced accurate, written quotations, and chased quotations through to receipt of order from the customer.

University of Warwick

2.2, Chemistry

City of Stoke-on-Trent Sixth Form College