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John Adams

John Adams

Oshawa, ON

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ADAMSCO Agency

Technology Consultant

Implemented technology in many aspects of day to day business activities. Added new CRM software and maintained small business website.

Career medium 04

Workplace Safety and Insurance Board

Call Centre Support

- Provided support to clients with connectivity issues as well as issues using new web based services rolled out by W.S.I.B in a fast paced environment.
- Identified and resolved technical issues, escalated any unresolved issues to the website design team.
- Instructed clients on how to use new web-based services.
- Created tickets using Share point ticketing software.
- Identity management software to retrieve user ID’s and reset passwords.
- Work was a 6 month Contract, extended by 2 months.

Career

triOS College

Network Support Technician, CompTIA A+ ,CompTIA Network+ ,Microsoft Windows Configuration ,Microsoft Windows Support Technician

Completed with distinction.

Durham Continuing Education

Ontario Secondary School Diploma.