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Johanna Silva-Strantz

Johanna Silva-Strantz

Guest experience champion

Holiday inn express

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Holiday inn express

Guest experience champion

My job is to solve any guest issues, resolve billing issues as well as standing at the desk for 8 hours checking people into and out of the hotel. Customer service is where I thrive. I've worked hard and have done a great job excelling I believe.

Career medium 01
Career
Career medium 01

Hampton inn

Front desk agent

My job was to ensure every guest had a great experience while staying with us. Excellent customer service was key, I also made and cancelled reservations. Multi tasked by answering phones, making copies, greeting and welcoming guests, as well as doing odd jobs/tasks around the desk.

Career