January 2014 — Present
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Responds proactively to prevent customer service situations.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service.