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Joel Marino Melendez

Joel Marino Melendez

Barceloneta, PR

Sr. IT Specialist

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Apollo Group

Senior IT Technician

Provided second level support to administrative staff locally and remotely within the Puerto Rico Campus and the U.S. East coast locations. Engaged as a resource to less experienced technician and assisted understanding more complex support functions.

•Achieved the highest customer satisfaction ratings from the Southeast Region.
•Collaborated in special teams providing onsite support to locations in Delaware, Georgia, North Carolina, and Pennsylvania.
•Assisted in a network uplift project at the Puerto Rico offices along with Cisco engineers.

Career medium 01
Career
Career medium 05

Apollo Group

IT Technician

Provided technical support to faculty members, students and administrative staff with hardware, software and network related issues.

•Consistently exceeded customer expectations by resolving 99.9% of support tickets within service level agreements.

Career

Apollo Group/University of Phoenix

Financial Advisor

Educated and assisted students regarding policies and requirements for selected finance options, including federal student financial aid.

•Received the 4th Quarter Finance Employee Recognition for demonstrating superior performance.

Career medium 02
Career
Career medium 02

Goldenwhipp Corp.

System Administrator

Managed and monitored the company information systems. Provided technical support to end users in Guaynabo and Mayagüez locations.

•Redesigned the computing infrastructure and established system policies and procedures.
•Built a Standard Desktop Image (SDI) for all administrative workstations.

Career

Inter-American University of Puerto Rico-Bayamon Campus

Bachelor of Computer Sciences, Computer Systems Install and Repair

Cisco Certified Entry Network Technician (CCENT)

CompTIA Network+ Certified

CompTIA A+ Certified