Senior IT Technician
September 2010 — September 2013
Provided second level support to administrative staff locally and remotely within the Puerto Rico Campus and the U.S. East coast locations. Engaged as a resource to less experienced technician and assisted understanding more complex support functions.
•Achieved the highest customer satisfaction ratings from the Southeast Region.
•Collaborated in special teams providing onsite support to locations in Delaware, Georgia, North Carolina, and Pennsylvania.
•Assisted in a network uplift project at the Puerto Rico offices along with Cisco engineers.