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Joel Garcia

Joel Garcia

Oviedo, FL

Retail Professional

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O'Reilly Auto Parts

Retail Service Specialist

• Responsible and accountable for assisting customers with parts and merchandise sales during peak selling periods throughout the day/week.
• Insured store merchandise and in-stock levels meet demand expectations.
• Welcomed and greeted while providing 100% superior customer service, and pleasant shopping experience at all times.
• Ability to define problems, collect data, establish facts, and draw valid conclusion as individual or team player for the customer's needs and car safety.
• Key Holder/Carrier, responsible for opening/closing store and activation/deactivation of alarm.
• Tested battery, alternator, and/or starter in/out of vehicle; Installation of wipers and/or light bulbs as needed and viable.
• Performed cycle counts, overstock inquiry, labeled merchandise/price changes as needed, and put up merchandise when truck arrived.
• Approved price changes, employee discount, early clocking in thru POS computer via own personal override code.
• Performed nightly closing duties, including running reports, safe balance, register reconciliation, store appearance, setting of alarm, and computer shutdown.
• Performed daily returns to DC, including cores, warranty, recalls, new merchandise, and other parts or pieces, including proper labeling, stacking, and wrapping of totes and pallet with returns merchandise manifest via TeamNet.
• Enrolled and explained our rewards program and related sales.

Career medium 02
Career
Career medium 01

Pep Boys

Sales Support Manager

• Responsible for overseeing the executing of visual presentation standards, plan-o-grams, parts room standards, and various product initiatives to enhance the customer experience, maximize inventory turns, and increase sales.
• Responsible for overall product presentation, store advertising & promotion activities, cash register, sales procedures, inventory management, pricing, and signage.
• Responsible and accountable for assisting customers with parts and merchandise sales during peak selling periods throughout the day/week.
• Lead role in inventory management, "truck day" operations, cycle counts, audits, and back room organization.
• Insured store merchandise plan and in-stock levels meet demand expectations.
• Reconciled cores/defects, put on the pallet, wrapped pallet, and prepare reports for truck day pick up.
• Procedural knowledge of opening and closing store operations.
• Fully trained on all register procedures and supported customer service advisors during periods of customer overflow, as well, as training customer service advisors on register procedures, parts and sales merchandise look up.
• Welcomed and greeted while providing 100% superior customer service, and pleasant shopping experience at all times; intermediary between service techs and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusion as individual or team player for the customers needs.
• Responsible for price changes on a weekly basis; Resets, vendor recalls, discontinued, and warehouse items are pulled from the sales floor, all items are put into totes or boxes on the pallet, wrapped and prepared with reports, for warehouse pick-up on a bi-weekly or as needed basis.
• Worked with the General Manager and management team on a daily basis on store set-up, visual appearance, customer service, and overall store support standards.

Career

Bounce Party Fun, LLC.

Lead Installer

• Delivered, unloaded from truck, and set up bounce houses, tarps, and/or other party
equipment
• Picked-up and loaded onto truck: bouncers, tarps, and/or party equipment at end of day
• Liaison between customers and Bounce Party Fun, LLC; Customer service
• Received and processed payments by cash and check in person, as well as credit card via phone
• Bi-daily or as needed, helped with performing maintenance, cleaning, and general repair of bouncers and/or equipment and supplies
• Help set-up supplies needed for party equipment ( e.i. syrups for icee machine, cotton candy
sugars, cotton candy sticks, )

Career medium 05
Career
Career medium 05

Diverse Networks, Inc.

Warehouse Manager

• Intermediary between Diverse Networks, Inc. technicians and Brighthouse Networks
• Managed and set daily duties for Diverse Networks, Inc. warehouse employee and warehouse maintenance/clean-up
• Inventory and ordered equipment and supplies from main Brighthouse warehouse
• Pulled equipment/supplies nightly for next day distribution to technicians
• Sent nightly reports of equipment distributed to technicians to Brighthouse Networks
• Scan and packaged damaged/defective equipment and/or supplies for weekly returns to main Brighthouse warehouse
• Drove company pickup truck to deliver equipment/supplies to techs in the field as needed
• Drove company truck to main Brighthouse warehouse weekly for weeks order of equipment/supplies
• Answered phones, mapped directions for techs in the field as needed, and general computer
duties-open, close, and made notations on jobs through company system
• Unloaded equipment and supplies from truck after arrival from Brighthouse warehouse pick- up

Career

Sears Home Improvement Products

Marketing Coordinator/Appointment Setter

• Managerial duties: partial training and setting tasks for others to follow.
• Time-efficient appointment setting and office/clerical duties daily.
• Refined customer service skills via internet, one-on-one contact via phone.
• Self-sufficient ability to meet daily production / quota needs.
• Personal assessment and reduction of undesirable / unqualified leads.
• Sales directed inbound / outbound call center experience.
• Intermediary between customers and technicians
• Mapping directions for technicians

Career medium 04
Career
Career medium 04

Walgreens

Head Photo Manager

• Above-excellent customer service in a retail environment
• Photo machine maintenance: test, clean, chemical fill, photo paper fill
• Inventory and order photo paper, equipment, and chemical supplies
• Daily records of photo production, photo production discrepancies, disposal
• Daily store cleaning/re-stocking: product freshness, recall, and resets
• Cash handling and reconciliation, as well as daily activity reporting
• Responsible for changing of advertising board specials as needed
• General security surveillance and loss prevention based on company's ethical standards
• Unloaded the truck on arrival, distributed totes to assign areas, put merchandise on shelves
• Baled and wired discarded boxes using baler

Career

Valencia College

General Studies

University of Central Florida

Management Information Systems, General

Frank W. Springstead High

High School Diploma, General Studies

• Spanish Club member; Spanish Club Homecoming King
• J.V. Football - Sophomore Yr
• AP Spanish - Senior Yr
• Honors History - Senior Yr
• Bright Futures Scholarship Recipient
• Ronald McDonald House Charities HACER Scholarship Recipient
• Who's Who Among American High School Students Recipient - 2 yrs

Education medium 04
Education

Pasco-Hernando Community College

Advanced Placement Classes, Spanish Language