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Joel Crippen

Joel Crippen

Mobile sales consultant

Best Buy

Knoxville, TN


Best Buy

Mobile Sales Consultant

Consult with customers to find out their needs and recommend products and services to assist them with their mobile needs.

Career medium 04

Capital Bank

Float Pool Supervisor

Accountable for directing staffing for the East Tennessee branches of Capital Bank. I
achieved this by creating spreadsheets to show positions that are currently open and
using different criteria to determine need for employees, such as transaction volume
and population.


Capital Bank / Green Bank

Branch Manager

Managed the sales and branch operations. I was responsible for preventing the bank
from losing large amounts of money by detecting and stopping numerous incidents of
kiting and forgery, and also Internet tampering. I was also responsible for reporting
sales and activities daily on excel spreadsheets and submitting them to upper
management. In addition I was responsible for training new and existing employees.

Career medium 06
Career medium 05

SunTrust Bank

Personal Banker

Achieved high sales percentage with consultative, value-focused customer service
approach.Resolved product/policy issues and shared benefits of new
technology.Opened new accounts, and performed maintenance on existing accounts.
Also did research to determine if suspicious activity reports or CTR's were necessary.In
addition I was responsible for training new employees.


Transition House

Case Manager

Assessed and wrote treatment plans and weekly progress notes for each client
assigned to caseload.Selected and compiled relevant information and resources for
clients to support them in overcoming mental and emotional problems.Referred
clients to outside social service providers to address psychiatric and personal
issues.Completed documentation for all clients attending group sessions.Administered
discipline appropriately and set limits for behavior.Built positive rapport with law
enforcement officers, court officials and community service agencies.Communicated
with local agencies, schools, churches, courts and employers regarding client
involvement and attendance in programs.Conferred with parents and guardians,
teachers and administrators to resolve clients' behavioral and academic
problems.Acted as a role model for clients by exhibiting positive behaviors.

Career medium 03

University of Tennessee

Bachelor of Science, Human Ecology

Halls High School