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Joel Alonzo

Joel Alonzo

Systems Integration Advisor

Dell

Plainsboro, NJ

Systems Integration Advisor at Dell

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Dell

Systems Integration Advisor

Developing cloud & on-premise integrations with Dell's Boomi AtomSphere Integration platform and providing integration support for Dell's customers and partners.

Experienced in integrating:

Salesforce.com
WorkDay
Taleo
NetSuite
SQL
SOAP & REST Web Services

Career medium 02
Career
Career medium 03

Network for Teaching Entrepreneurship (NFTE)

Data Systems Manager

Administration of Salesforce.com Enterprise:

Modified existing Salesforce opportunity and lead objects for organization specific use.
Created various Apex Triggers to perform advanced metric calculations.
Created Visualforce pages for lead capturing process.
Created workflows for event management and and opportunity management process.
Created custom reports and dashboards to report on key programmatic metrics.
Served as technology co-lead for Yammer Implementation
Configured Yammer-Salesforce Integration
Integrated with closed-sourced SaaS system using open source ETL tools.

Other core responsibilities:

Ensured system is functioning properly and that program staff are in compliance with program data expectations and norms
Provided user training and develop user manuals.
Established reporting rhythm and lead conversations with program staff around organizational learning and collaboration
Presented and developed quarterly reports/dashboards to Executive Directors and senior management
Ensured the further development of Salesforce.com, including integration with other systems
Drawing on feedback from program staff, develop additional Salesforce functionality around data objects and reporting
Managed research and evaluation tools
Oversaw implementation of research and evaluation tools in partnership with program staff
Compiled reports and dashboard based on key metrics for research and evaluation staff and consultants
Developed BI reports and dashboards using Tableau visual BI

Career

Accenture

SaaS Salesforce.com CRM Consultant

Supervised process and functional design activities
Created functional requirements as an input to application design
Developed and tested detailed functional designs for business solution components and prototypes
Supervised application build, test, and deploy activities
Planned and executed data conversion activities (e.g., test data)
Drove test planning and execution

Career medium 02
Career
Career medium 01

Nice-Pak Products, Inc.

Applications Supervisor

Oversaw all aspects Salesforce.com Unlimited Sales Cloud Implementation
Performed Data integration with in-house, external vendor, and SaaS Applications
Administered all in-house & SaaS Applications
Created various Salesforce.com Workflows & Approval processes
Developed Salesforce.com Custom Objects
Created a Salesfore.com lead automation process for marketing group
Managed Salesforce.com territory assignment rules
Created various Salesforce.com Dashboards & Reports
Managed Salesforce.com Users & Profiles
Integrated SaaS lead retrieval with Salesforce.com Lead process
Implemented additional functionality to Salesforce.com via AppExchange
Interfaced with Business Units and provided solutions
Performed timely Software maintenance and upgrades
Evaluated and researched new Software Systems
Oversaw SQL Server Database administration
Assisted in QA/QC validation of Software Applications
Managed IBM Cognos BI
Performed light administrative duties for Data Warehouse ETL, and SSIS processes
Provided training and first level support for all Software Applications

Career

Nice-Pak Products, Inc.

Systems Analyst

Analyzed business processes & systems for improvement
Developed new business processes
Gathered business and user requirements for business systems
Led use case and system design discussions with project team members
Provided post-go live support for newly implemented systems
Coordinated new system implementations with project managers
Performed software installation and configuration per corporate quality policies
Engaged in end-user training
Configured and monitored MS SQL Databases
Performed Physical and Virtual Server management
Assisted in maintaining and monitoring company WAN, and LAN

Career medium 01
Career
Career medium 05

Nice-Pak Products, Inc.

PC Support Specialist

Provided support and services to 200+ users
Was lead Mac OS X support specialist
Managed Assets across the company
Managed Meridian Phone System
Troubleshot all Network & Computer equipment
Managed IT support Ticket System
Set up & configured new Computers

Career

Nice-Pak Products, Inc.

Network Administrator Intern

Learned the ins and outs of a real-world IT Department
Managed new PC roll-out for fiscal 2004
Learned how to manage and maintain Active Directory
Assisted in Network equipment configuration
Participated in all other Help Desk support activities

Career medium 03
Career

Berkeley College

Bachelor of Business Administration (B.B.A.), Management Information Systems

Ramapo College of New Jersey

Bachelor of Science (B.S.), Information Systems

Hackensack High School

High School Diploma