Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Joe Nash

Joe Nash

Tucson, AZ

CxCoach / Program Manager at Mural

Message
MENU ☰

Mural

CxCoach / Program Manager

Works with and manage relationships with key stakeholders within partner organization, establishing trust and rapport with leadership and operational managers. Working with partner leadership to execute goals and operational standards, as well as provide insight and guidance through reporting and metric tracking. Represents Mural's interests in meetings with partner leadership, providing valuable context.

Manages a team of 40+, including QA Analysts, Coaches, Engineers and CSRs, providing advocacy, guidance and mentorship while building new accountability standards across all levels of the team.

Plans and executes staffing decisions, alongside the Director of Managed Services and the HR Manager, taking current and future program needs into consideration in developing a hiring pipeline. Conducts interviews for prospective employees.

Works closely with Mural's executive leadership team, assisting with strategic planning and process development as pertaining to current and new programs and initiatives.

Provides support to cross-departmental development efforts in the areas of company-wide employee development and training / onboarding initiatives for new hires.

Career medium 05
Career
Career medium 03

Mural

Small Business Technology Consultant

Serves as a trusted advisor to small business owners, identifying their technology needs and assisting them with implementation in an effort to grow their business online.

Additional responsibilities include acting as a Senior Engineer and Coach, managing a team of technicians and acting as their point of contact for technical inquiries as well as the tracking of performance metrics. High level collaboration with internal QA team and individual mentorship is an integral part of this position.

Involved in developing and presenting material for weekly training sessions, as well as providing internal support and training on internally developed extensions for Microsoft Dynamics CRM. Assisted in off-site training sessions with affiliated partners.

Developed in-depth technical documentation for current and future products in our support portfolio.

Also serves as the point of contact for the group's Escalations channel, working to resolve and expedite customer issues quickly and efficiently.

Career

Rembrandt Photography

Head of Photography and Post-Production

Provided artistic direction and technology-related process development in the areas of production and post-production. Developed expanding web presence and branding efforts. Maintained professional standards of quality control and operational readiness.

Career medium 05
Career
Career medium 01

The University of Arizona

Student Supervisor - School of Media Arts Production Lab (MARPL)

Managed and maintained the School of Media Arts' vast film production inventory. Worked to develop and implement operational procedures, training materials and usage policies.

Career

University of Arizona

Bachelor of Fine Arts, Media Arts

Nogales High School

High School Diploma