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Jodi Berman

Jodi Berman

Managing Director

BlackRock

Greater New York City Area, us

Client experience expert providing service and software solutions to professionals for over twenty years. Proven track record in building high-performing, diverse, client-focused teams. Passionate about representing value added products and improving organizational processes and behaviors to enhance that value.

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BlackRock

Managing Director


Managing Director, Aladdin Product Group (June 2015 - Current)
• Partner with Head of Aladdin Product Group, COO and development team leads to enhance the software development lifecycle.

Managing Director, BlackRock Solutions, Global Head of Client Services (Sept 2004 - June 2015)
• Build and manage the global client service organization of 130 employees across the US, Europe, Asia and India to deliver support and education to 20,000 users of Aladdin, BlackRock’s investment and client business platform.
• Strategic Committees:
o Aladdin Business Operating Committee
o Software Release Management Committee to enhance quality of releases
o Steering Committee for Anita Borg Institute (dot) New York – 1st local hub of ABI
• Team Development:
o Grew team from 10 in New York to 130 employees across the US, EMEA, Asia and India
o Created leverage and economies of scale by forming a servicing team in Gurgaon
o Successful record of grooming talent for all areas of the firm including, Aladdin Business; Portfolio Management, Trading, Portfolio Analytics, Operations, Compliance, and Client Businesses
o Oversee training program for annual analyst hires into Aladdin Business
o Facilitated “Art of the Ask” training for high-potential female BlackRock VPs
o Member of Internal and External Woman’s Networks
• Customer Experience:
o Design and implement a global technology solution to improve servicing of client inquiries
o Formalized training workshops held in BlackRock offices for internal and external clients
o Formed team of product specialists to improve service response time and quality