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Joana Aquino

Joana Aquino

Las Vegas, NV


The Quad Resort

Front Desk Agent

Customer Service

• Welcome and register guests and offer them services and room rates
• Handle guest check in and checkouts professionally and in a welcoming and specialized manner
• Issue room key and forward instructions to Bell Person
• Make changes and confirm reservations by means of the Lodging Management Systems
• Keep records of room availability and guests’ accounts
• Post charges of food, room, liquor and telephone to system and manual ledger
• Maintain the hotel’s high standard of service and hospitality
• Provide the maximum quality of service to the guests
• Verify that all updated reports have been run
• Date stamp, arrange, and track incoming mail

Career medium 03
Career medium 01

Stardust Hotel (Boyd Gaming)

Front Desk Agent

• Assisted guests with common services and answered any general questions
• Ensured that all wake up calls were handled on time and appropriately
• Posted charges of room, food and beverage, phone, compute guest bills using online system
• Represented the Hotel in regard to guest complaints and situations that require instant action
• Collected payment following all cash handling rules
• Arranged Housekeeping Reports
• Ensured the desk was always attended


Southwestern College San Diego CA

Business Management

St James Academy

High School Graduate