Bilsland Griffith Benefit Administrators
IT Administration
December 2012 — Present
IT Administration/Analysis
-Assist in conference planning, liaise with suppliers
-Interview sponsors to create profiles and detailed sponsor rationales
-Host conference breakout room and manage feedback
-Taught Technical Communication, Interpersonal Communication, and English receiving top approval ratings from adult learners
-Created unique learning experiences for live and online-line classes
-Implemented, configured, and designed software solution to customer specifications and for Pre-Sales use
-Elicited and documented customer requirements including custom system integrations
-Collaborated with development, support, sales, and international subcontractors to meet deadlines and create a “WOW” experience for the end user
-Supported customers and end-users, building relationships and product knowledge
-Online content writer for a variety of clients including the University of Phoenix, going-there.com, and Swallow Aquatics
-Providing administrative support to Graduate Students throughout their program and recommending grants or awards to qualified students
-Mapped Admissions process and designed PeopleSoft solution to prevent repeat data entry
-Collaborated with other departments to create a centralized listing of English Language Training Resources on the University of Calgary wiki