July 2003 — August 2005
• Responsible for uptime and customer satisfaction of EMC eRoom corporate data sharing application.
• Supplied full spectrum support of Blackberry and Windows Mobile wireless email services.
• Maintained video conferencing centers, including maintenance contracts, support and documentation.
• Managed worldwide video-conferences for employee meetings, earnings calls and educational conferences.
• Worked closely with the Help Desk to support all IT operations during events such as quarter end monitoring and computer room reconfiguration.
• Engineered solutions for instant messaging using IBM/Lotus Sametime.
• Performed monthly on-call support shifts and supplied 24-7 support as required.