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Jim Di Liddo

Jim Di Liddo

Microsoft Certified Technology Specialist


Mentor Graphics

Systems Analyst

• Responsible for uptime and customer satisfaction of EMC eRoom corporate data sharing application.
• Supplied full spectrum support of Blackberry and Windows Mobile wireless email services.
• Maintained video conferencing centers, including maintenance contracts, support and documentation.
• Managed worldwide video-conferences for employee meetings, earnings calls and educational conferences.
• Worked closely with the Help Desk to support all IT operations during events such as quarter end monitoring and computer room reconfiguration.
• Engineered solutions for instant messaging using IBM/Lotus Sametime.
• Performed monthly on-call support shifts and supplied 24-7 support as required.

Career medium 01
Career medium 03

Bank of America

System Architect

• Primary System Architect for Lotus Notes and Domino services in the San Francisco Bay area
• Responsible for the design and implementation of the Lotus Domino SMTP email routing services as well as transitioning away from legacy gateway services such as Lotus SoftSwitch.
• Comprehensive responsibilities during the merger of the Lotus Domino infrastructures of Bank of America and NationsBank.
• Designed a Sametime Instant Messaging server implementation consisting of servers in sites across the country.
• Trained support personnel and documented installation and maintenance requirements for the operations staff.
• Daily duties included the management of internal email system with over 100,000 users.
• Primary administrator for all Lotus Notes & Domino testing systems in the San Francisco Bay area.
• Principle contact for Y2K compatibility testing for Lotus Notes & Domino services including integration with messaging systems in use at the time.
• Trained first and second level support personnel and supplied third-level support for all issues regarding the Lotus Notes & Domino infrastructures.
• Dealt with vendors and IBM Support to resolve issues regarding the maintenance of services.
• Maintained the disaster recovery plan with our off-site storage facility and verified that all backups were performed as required.
• Formalized the documentation for services within the Lotus Notes & Domino infrastructure.


Gateway Group

Lotus Notes & Domino Consultant

• Primary consultant for companies throughout the San Francisco Bay area on Lotus Notes & Domino contracts.
• Contracts included, but were not limited to, upgrading client and server software, training staff on operational procedures, server management and client support.
• Provided senior Lotus Notes and Domino support for in-house servers and clients.
• Installed and maintained the primary SMTP Gateway software used for Internet mail connectivity.
• Certified in Lotus Notes & Domino System Administration.

Career medium 05
Career medium 01

Houghton Mifflin Co

System Analyst

• Managed the legacy Digital Equipment Corporation "All-in-1" email and word processing system on a clustered VAX computer environment, consisting of over 20 VAXStation computers running Interleaf Desktop Publishing software.
• Managed the server and client hardware, software and network infrastructure of a multi-million dollar educational publishing house.
• Primary System Architect for company-wide Lotus Notes & Domino Groupware system.
• Implemented the migration to Lotus Notes & Domino from legacy email systems such as IBM OfficeVision, Microsoft Mail for Macintosh and All-in-1 mail.
• Transitioned clients from various networking protocols such as DECnet, AppleTalk, IPX/SPX, Token Ring and NetBEUI to TCP/IP.
• Assisted with UNIX servers running Sun OS and Solaris used to route email within the company and with external partners.
• Responsible for user support in areas involving hardware, software, networking and office automation.
• Comprehensive responsibilities during company relocation. From multiple locations into a new, single corporate office.
• Assisted the Help Desk personnel with user and service support questions.
• Responsible for scheduling backups, managing off-site tape storage and verifying disaster recovery procedures.


Digital Equipment Corporation

Field Service Technician / System Manager

• Recruited while still in school, studying Computer Maintenance Technology.
• Responsible for the troubleshooting, repair, and maintenance of all office automation and computer equipment at the corporate headquarters.
• Site lead for over 500 hardware and software engineers.
• System Administrator supporting departmental VAX Systems, end-user computer systems, printers, and clustered servers.
• Responsible for backups, restores, off-site storage, and disaster recovery operations within the engineering group.

Career medium 02

Asher College

Microsoft Certified Technology Specialist, PCN/MCTS

Quinsigamond Community College

Associate of Science (AS), Computer Technology