October 2014 — Present
Responsible for ensuring accurate and timely communications between sales, support, operations and clients in the way of customer engagement, readiness, variable cost equations, collections, and inventory/supplies management. Coordinate delivery, service and repair management through in-house or outsourced staff by defining and ensuring work to budget through a team, safety & regulatory compliance, and on-time quality service. Maintaining accurate operating and financial system information and upholding policy and practice compliance.
•Decreased turnaround time for service calls
•Improved safety standards and reduced time table for preventative safety courses in order to increase the safety level within the branch
•Responsible for NYS Department of Transportation permitting for wide loads
•Contributed to high customer service rating, making our branch within top 10 placement in the company
•Increased utilization of technological systems within the branch