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Jill Letteney

Jill Letteney

Visitor Experience Coordinator

Harvard University

Greater Boston Area

Ten years’ professional experience working with art, archaeology, natural history, and science museums. Writer, manager, editor, and procrastinating filmmaker. I'm interested in connecting with other professionals and learning about new projects. E-mail me jill.letteney@gmail.com. Even better, follow me on the twitters: @jil...

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Harvard University

Visitor Experience Coordinator

Manage front desk operations with the Collection of Historical and Scientific Instruments and the Harvard Semitic Museum to ensure exceptional visitor service and enhance visitors’ museum experience

• Thoroughly train and supervise over a dozen representatives on guest reception, safety protocols,
opening/closing procedures, shop sales, and visitor engagement
• Schedule and recruit new representatives to ensure full-time gallery coverage
• Keep Administrative Director and Director of Operations informed of visitor experience issues;
propose new procedures to strengthen overall performance
• Track visitor numbers, administer surveys, and generate monthly visitor reports
• Review and update museum materials including maps, informational brochures, signage, etc.

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Career

Edit Science, Inc.

Freelance Writer and Editor

• Formatting and content editing for fiction and nonfiction pending publication
• Perform light editing for international science and linguistic publications
• Co-edited paper for national conference on African linguistics
• Compiled and updated images and data for client database

Career medium 01
Career

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