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Jewel Kennington

Jewel Kennington

Technical writer business analyst

Eloquas Communications, Inc.

Duluth, GA

I work with businesses to help them communicate and operate more effectively through written communications, process improvement, and project management.




"The only thing necessary for the triumph of evil is for good men to do nothing." Edmund Burke, MP
Technical writing Writing Editing Web site content Process mapping Project management MS Word MS Project Visio HTML PowerPoint SharePoint Content management Policies and procedures Indexing User Interface editing Process improvement JAD session facilitation

Process improvement All forms of writing and editing Teaching Project management

My dream job would allow me to use all my skills in my areas of expertise in a problem-solving, customer-focused, teamwork environment. I enjoy working with businesses looking to produce the best in communications for their customers and employees, and to improve their effectiveness through excellent business processes and procedures.
Career medium 02

Eloquas Communications, Inc.

Technical writer business analyst

Writing services: technical writing, business writing, web content, articles, technical documentation, user documentation, newsletters, marketing materials
Editing services: Copyediting, proofreading. Adherence to client-specified standards. Creating standards manuals and guidelines.
Business analysis: Focus on process modeling, creating processes and procedures, process improvement. SIx Sigma methodology. Conducting interviews, facilitate JAD sessions, produce requirements definitions, use cases, user stores, and other documentation.
Project management: Focus on teamwork to gather project requirements, develop project plans, track projects to completion, produce status reports and other project documentation.

Project management:



Contract content manager

Developing IT run books and managing extensive run book library using SharePoint and ServiceNow. Contract. Analyzed current run book development process; developed process documentation; recommended process improvements.

Career medium 03

University of North Carolina at Greensboro

Bachelor of Arts (BA), Cultural Anthropology

Biola University

MA, Theology