April 2011 — January 2015
Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management.
Mastered point-of-service (POS) computer system for automated order taking. Resolved complaints promptly and professionally. Cross-trained and coordinated scheduling with team members to ensure seamless services. Took initiative to find extra tasks when scheduled duties were completed.