Sr Quality Assurance Manager
October 2014 — Present
Main achievements: 50% reduction in warranty claims and cost per unit. 38 systematic problems eliminated in 12 months. Quality software (INSPECT) implemented at quality stations. 60% reduction in internal defects. 70% reduction in time finishing quality campaigns. 70% reduction in lead time to release a vehicle.
Main duties: Develop, maintain and improve Quality Operating System. Reduce customer claims. Educate personnel. Manage budget. Develop processes. Promote and impulse continuous improvement. Define, implement and impulse Lean initiatives.