Los Angeles Lakers
Customer Service Specialist
February 2014 — Present
•Account Management – Manage over 750 season seat holder accounts which include private individuals, families, C-level executives, celebrities and corporate accounts.
•Client Retention – Maintain client retention over 90%
•Event Management – Plan and execute season seat holder private events to drive loyalty, including preseason Las Vegas trip. Responsible for incorporating existing sponsors, venue management, booking Lakers’ players and Laker Girls, catering, attendee invite list and follow up.
•Premium Game Day Responsibilities – Host premium clients’ courtside before game time, half time reception in private suite and conduct in-seat meet and greets.
•Customer Service – Anticipate and resolve all season ticket holder complaints, requests and inquiries in a professional manner.