July 2015 — January 2016
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers with any confusion on the account.
Take phone calls for customers who need assistance and in the process sell or upgrade their subscriptions.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated customers information. Achieved set targets of the firm by the stipulated deadline.