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Jessica Valencia

Jessica Valencia

Account Manager

TLK GROUP

Richmond

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TLK GROUP

Account Manager

Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers with any confusion on the account.
Take phone calls for customers who need assistance and in the process sell or upgrade their subscriptions.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated customers information. Achieved set targets of the firm by the stipulated deadline.

Metro PCS

Customer Services/ Sales Representative

Being polite and always having a smile on my face. Keeping work area as clean as possible. Giving customers change. Provide customer service through answering questions and concerns.
Sell cell phones and services to customers Always having an alternative on hand if something goes wrong.

Certified, Scholar Metro PCS Employee

Huguenot High School

High School Diploma

l Huguenot Scholar Roll, good citizenship, junior secretary Did afternoon announcements JROTC first lieutenant Translate and interpret for school office.