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Jessica Short

Jessica Short

Manager at Apple, inc

Apple, inc

Raleigh, NC

Manager at Apple, inc

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Apple, inc

Manager at Apple, inc

Lead a successful team of 52 technicians to finish number 1 in our market and number 9 in the world at repairing relationships, inspiring customers and delivering enriching experiences.

Continually develop and challenge the technicians to want more out of their job, their co-workers and the level of service they provide to our customers through continuous development and feedback.

We were granted 400 hours of head count, approximately 15 individuals. We needed to recruit, hire, and train within 4 weeks. To accomplish this task we could not use our typical training so we created a training program that worked in tandem with the system used by Apple corporate.

I streamlined how we approach and track attendance, employee connections, development and reviews and how these processes are implemented in our daily workflow. The results were so successful in improving our consistency and it's impact on our team members, in conjunction with the teams positive feedback regarding this new process, prompted rolling the program out to the rest of the market.

Career medium 01
Career
Career medium 01

flux, inc

Owner

Organized and operated 1-3 remodels in excess of $100,000 at any given time, with 5 to 20+ direct and indirect reports.

Consistently changed, reevaluated, and created effective solutions for problems that arose during construction under tight deadlines.

Anticipated challenges and proactively sought prompt resolutions.

Orchestrated meetings to gauge our progress as a team, evaluate our services, and our effectiveness.

Dedicated to gathering feedback from all sources to improve our team, the customer experience, and the services we provided.

Career

Renaissance Design and Renovation

Designer/Project Manager

Renaissance was a start up business. I was bird to manage our

Career medium 01

Reico Kitchen & Bath

Designer/Project Manager

Organized and operated 1-3 remodels in excess of $30,000 at any given time, with 1-5 direct and indirect reports.

Acquired and maintained one of the top builder accounts in our store, which included construction of town homes, single family homes and a assisted living facility.

Dedicated to creating an outstanding experience for our customers that continually exceeded their expectation.

Ability to understand customer needs and translate them into cabinetry and space plan designs and manage them to completion.

Career

West Chester University

Studio Art

Meredith College

Bachelor of Science, Interior Design