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Jessica Moritz

Jessica Moritz

Genius Admin, Customer care advisor

Apple Retail

Paris

Genius Admin, Apple Retail

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Apple Retail

Genius Admin, Customer care advisor

Every day customers already own an Apple product experiencing problems, the Genius Bar is the best place for help. Sometimes the solution is in them, we just have to guide them.
My job is to ensure that each customer has followed up on his back and the team is working in conditions conducive to results.
Leadership can also count on me to have the resources and support necessary to always know what is happening within our customer support.
The challenges are waiting for you!
As part of my mentor, I encourage my employees to training and develop their skills in customer service and their team. I am responsible for the implementation of the process and ensure it is a support for my colleagues and allow it to be faithful to both Apple and highlight their own qualities.

Career medium 02
Career

Apple

UAT Experience : improving the user interfaces

Specific task within two months of an international team aiming to improve services Apple Retail.

Apple Retail

Specialist

Hosting, and give customers the desire to create, change, and always be surprised.
Each client brings a new experience that allows each day to be different and have some fun and exciting work for a brand.
- advising
- sales
- iOs
- product launch :iPhone 4/4S/5, iPad 1/2/3/4/mini
- Store opening

Career medium 02
Career
Career medium 02

TV ventures

Junior multimedia designer

- Creation of visuals for chains and sponsor
- Development of graphical themes and internal communications, logo and renovation of calls to TV channels
- Development of documentaries or movies over books of the agency

Career

L'ecluse

head waitress

hospitality and listening are the main qualities required to receive a client. Expertise discover exceptional Bordeaux or simply meet the expectations of a client in a hurry and also complement the work of others.
L'Ecluse is one of the places where I have learned that each client is a new experience, and know that that is done half the work!

Career medium 04
Career

Ecole nationale supérieure des Beaux-Arts

DNSAP, art, video, painting, writing

Ecole nationale supérieure des Beaux-Arts

DNAP, ART, painting, video, installation, graphism

City University of New York-Hunter College

Bachelor of Fine Arts (BFA), Fine/Studio Arts, General

Prép'art

L'ermitage