Genius Admin, Customer care advisor
March 2010 — Present
Every day customers already own an Apple product experiencing problems, the Genius Bar is the best place for help. Sometimes the solution is in them, we just have to guide them.
My job is to ensure that each customer has followed up on his back and the team is working in conditions conducive to results.
Leadership can also count on me to have the resources and support necessary to always know what is happening within our customer support.
The challenges are waiting for you!
As part of my mentor, I encourage my employees to training and develop their skills in customer service and their team. I am responsible for the implementation of the process and ensure it is a support for my colleagues and allow it to be faithful to both Apple and highlight their own qualities.