August 2011 — Present
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Sold insurance for life, property, casualty, health, automotive and fire. Sold insurance to businesses and individuals. Took information on potential clients, such as financial resources, financial needs, personal condition, property condition and existing coverage. Explained policies to users and suggested changes to insurance programs. Created new training materials and policies for the office. Opened new accounts and discussed different financial options with consumers.
Processed monetary transactions such as cashing checks, accepting deposits, loan payments, loan disbursements, withdrawing cash, coin redemption, IRA transactions, credit card advances, and credit card payments. Entered data quickly and accurately while opening new accounts and money market accounts. Maintained adequate cash supply in drawer while working directly with the public to provide customer service. Resolved customer grievances and assessed customer needs to sell in-house products and services. Evaluated information to determine compliance with applicable bank policies, state regulations and federal regulations.
Provided information about products and services. Ensured that appropriate changes were made to resolve customer concerns, such as billing complaints, by exchanging merchandise, refunding money, adjusting bills and offering credit. Assessed validity of customer complaints. Maintained effective working relationships with customers, sales personnel, internal departments and stores. Maintained a positive and professional phone demeanor. Identified areas for improvement.
Reviewed all regulatory agency submission materials to ensure timeliness, accuracy, comprehensiveness, and compliance with regulatory standards. Communicated regulatory information to multiple departments and ensure that information is interpreted correctly. Maintained current knowledge of relevant regulations including proposed and final rules. Implemented or monitor complaint processing systems to ensure effective and timely resolution of all complaint investigations. Develop and maintain standard operating procedures or local working practices. Trained staff in regulatory policies or procedures. Designed and implement improvements in communication, monitoring, or enforcement of compliance standards. Hired and evaluate staff. Resolve problems concerning customer issues. Conducted physical examinations of property to ensure compliance with security policies and regulations. Performed cash audits and deposit investigations to fully account for store cash. Provided recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.