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Jessica McPike

Jessica McPike

E-Commerce Customer Support


Pinckney, MI

Owner / Lead Graphic Designer of Hatch Design






E-Commerce Customer Support

ReCellular, Inc. is the world's leading electronics sustainability firm. We innovate and manage solutions for the collection, reuse and recycling of used mobile phones and personal electronics that generate financial return for our partners, quality products for our customers, funding for charity organizations, and protection of the environment.

As a eCommerce customer support we worked with every single customer to ensure that their buying experience was exceptional.
Duties included:
Answer messages in Salesforce
Answering phones
Fraud prevention

Working on different software and ecommerce platforms including:


Career medium 04
Career medium 03

Hatch Design LLC

Owner/ Lead Graphic Designer

Hatch Design is a design firm that creates identities, commercials, websites, apps, films, books and objects for clients, audiences and ourselves.
At Hatch Design we can do it all:

Art Direction
Website and Hosting
Web Development(HTML,CSS,JavaScript)
Direct Mail
Social Media (Facebook, Twitter, Pintrest, Foursquare, Tumblr, Instagram, etc.)


Edwards Brothers Malloy

Customer Service Representative

Proven performance in managing global customer service/technical support operations in a fast-paced, quality-focused call center centric environment
Proven experience managing large, numerous, global outsourcing partnerships
Experience negotiating, managing and maintaining multi-million dollar BPO contracts
Demonstrated leadership in succession planning, evaluating, coaching and developing highly performing managers and team members
Proven experience with process design, development and improvement
Proven ability to create and execute against short and long term strategies and plans
Experience defining and driving customer retention and satisfaction programs that directly impact CSAT, NPS and revenue
Proven management experience delivering an on-line support/Self Help web experience that is highly innovative, progressive and provides competitive differentiation.
Ability to execute support strategies for new products, product upgrades and our ongoing availability of cloud and app based services.
Pioneer opportunities to create new revenue generating support and service offerings in collaboration with executive management.

Career medium 06



The Creative Group

Graphic Designer/Pre-Press Technician

Responsible for seeing all projects through to completion. From concept and design to production
Work closely with the Marketing Team to create collateral, promotional and advertising pieces
Support the Sales Team in creating necessary sales material
Assist in planning and art directing photo shoots
Available to go on press checks
Html and JavaScript

Career medium 03
Career medium 03

Red Bull

Promotional Team Member

Interacted and engaged with event attendees demonstrating the Red Bull products.
Had to be self-confidence and enthusiasm to interact in front of large crowds.
The ability to motivate people
Used great 'people skills' for building relationships with colleagues at all levels
The ability to plan and priorities work
Accurate record keeping of promotional information while in the field.


U.S. Army

FRG, Vice President

Guide and direct FRG volunteers, through word and action, to emphasize family readiness as an essential component of the overall command readiness effort.
• Work as a team member with the MPOC, Chaplain, JAG, Public Affairs Officer, Recruiter, and other military personnel as necessary for Unit and family readiness.
• Act as the Commander's representative for conducting guard member/ family readiness activities and training.
• Mentor and provide solid leadership to all volunteers.
• Provide the Commander with an annual summary of the FRG self-generated funds. Ensure the FRG adheres to all Army/Air applicable regulations and policies regarding fundraising, account balances, and expenditures.

Career medium 03
Career medium 05

Food 4 Less (Now part of the Kroger chain of Grocery stores)

Receiving Manager

Manages the receiving process (on site). Verifies all merchandise deliveries according to Company standards.

Recruits, trains and develops Receiving associates, and cross trains Early Morning Stocking associates.

Supervises effectiveness and productivity of Receiving and EMS staff through continual communication and performance management; reacts to personnel performance issues.

Supervises and assures the preparation of all merchandise for the selling floor including, verifying selling information through Purchase Orders and ticketing; ensures selling floor is appropriately stocked; complies with Company ticketing and signing guidelines.

Communicates advanced shipping information to Merchandise Managers.

Ensures timely and accurate input of all freight information through the Inventory Management System.

Ensures the proper receiving procedures are used for control of shortages.

Ensures an orderly and neatly maintained stock and receiving area as well as the general maintenance of the store; compliance with "Main Event" standards.


Mid Michigan Community College

Associate of Arts (A.A.), Graphic Design

Eastern Michigan University

Master of Business Administration (MBA)

Eastern Michigan University

Bachelor of Science, Visual Arts, Business, and Cultural Studies