ASEQ | studentcare.net/works
Marketing Coordinator
June 2013 — Present
Marketing Coordinator at ASEQ | studentcare.net/works
Dual language French/English call centre coordinator:
-Monitoring of all junior and senior call centre agents
-Overview and control of call quality and efficiency
-Client escalations
-Clearance with insurance companies
-Insurance claims review and analysis
-Support during moments of heavy call volume
Senior/buyer:
-Management of 20-30 employees within the apparel departmen
-Authority on department issues
-Maintenance of budget
-Wholesale buyer
-Design and creative control over department displays