ASEQ | studentcare.net/works
Marketing Coordinator
June 2013 — Present
Jessica Marchand
Marketing Coordinator
ASEQ | studentcare.net/works
Marketing Coordinator at ASEQ | studentcare.net/works
ASEQ | studentcare.net/works
Coordinator/Supervisor
August 2011 — Present
Dual language French/English call centre coordinator:
-Monitoring of all junior and senior call centre agents
-Overview and control of call quality and efficiency
-Client escalations
-Clearance with insurance companies
-Insurance claims review and analysis
-Support during moments of heavy call volume
Career
ASFA
VP FINANCE CASE
Sports Experts
Department senior/buyer
March 2009 — July 2011
Senior/buyer:
-Management of 20-30 employees within the apparel departmen
-Authority on department issues
-Maintenance of budget
-Wholesale buyer
-Design and creative control over department displays
Career
Concordia University
Bachelor of Arts (B.A.), Specialization English Literature
2013
Dawson College
DEC, Literature
2009
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