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Jessica L Suarez * Customer Support Manager

Jessica L Suarez * Customer Support Manager

Lead Customer Service Specialist

Nordstrom

Seeking an exciting and challenging new position. All invitations to connect are welcome, no IDK. Jessicasuarez4@gmail.com SERVICES MANAGER I have over 12 + years of progressively responsible IT Support experience providing quality customer service in a global enterprise environments and 8 years of management experience ru...

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Nordstrom

Lead Customer Service Specialist

Research and document order issues within the system as well as resolve internal alerts
Work with multiple teams and departments in an effort to resolve customer issues
Support internal and external customers, including International customers, by taking calls, chats and e-mails
Problem solve skills to effectively offer solutions to the Contact Center while helping them service their customers