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Jessica Hoke

Jessica Hoke

Customer Service Representative

Continuant

Greater Seattle Area, us

Customer Service Specialist

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Continuant

Customer Service Representative

• Manage large amounts of incoming calls and emails, create new cases to assess customers’ needs, and build sustainable relationships and trust with customer accounts through open communication.

• Provide communication and technical information between customers and engineers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.