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Jessica Hidalgo

Jessica Hidalgo

Customer Service Staff

Publix Supermarkets

Jacksonville, FL

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Publix Supermarkets

Customer Service Staff

Publix Supermarkets ~ Customer Service Staff ~ March 2011- Current

Leveraged time management and superior customer service abilities to process an average of 300 transactions daily which assisted in developing long-lasting customer loyalty due to a reputation of speed and efficiency. Answered customers’ questions and addressed problems and complaints in person and via the phone. Opened and closed the store, which included cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to the concerns and giving appropriate feedback. Communicated store policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management.

Career medium 03
Career
Career medium 04

Michaels Stores

Cashier

Processed an average of 150 transactions each day in a timely manner. Answered customers’ questions and addressed problems and complaints in person and via the phone. Helped customers select products that best fit their personal needs. Maintained visually appealing displays for the entire store. Educated customers on product and service offerings. Consulted with customers on the latest styles and trends. Kept the showroom clean and maintained neat, orderly product displays. Kept current on market and product trends to effectively answer customer questions. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Career

St. John's River State College

Associates of arts, General Studies