Customer Service Staff
August 2011 — Present
Publix Supermarkets ~ Customer Service Staff ~ March 2011- Current
Leveraged time management and superior customer service abilities to process an average of 300 transactions daily which assisted in developing long-lasting customer loyalty due to a reputation of speed and efficiency. Answered customers’ questions and addressed problems and complaints in person and via the phone. Opened and closed the store, which included cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to the concerns and giving appropriate feedback. Communicated store policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management.