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Jessica Fink

Jessica Fink

Financial Services Customer Operations Mgr.

Vodafone Group

London, United Kingdom

Driving Vodafone Wallets customer experience and support channels to ensure our user get the right answers with the best possible customer service!


Vodafone Group Plc

Financial Services Customer Operations Mgr.

Creating our Products support strategy to ensure our customer get the right support at the right time.

My strengths is driving a strategy to enable our CS teams to find and fix our users problems and push our callcenter teams to constantly improve their experience. Whilst being on the forefront with our service team, I am ensuring our product runs flawlessy and am first to help guiding communication and issue resolution where and when needed. We are pushing the boundaries for mobile payments across Europe and are proud to have been awarded Best Payment Innovation by various Financial Institutions!

FOM - University of Applied Science

BA - Business Administration, eBusiness & Corporate Finance

Completed my undergraduate trainee (study & work) program which drove the best in me on personal and professional level; I completed my 3 year BA in Business Administration whilst working full time within Vodafone Germany's Operation Team, applying newly learned concepts and methodologies into daily work scenarios right away.