Vodafone Group Plc
Financial Services Customer Operations Mgr.
April 2014 — Present
Creating our Products support strategy to ensure our customer get the right support at the right time.
My strengths is driving a strategy to enable our CS teams to find and fix our users problems and push our callcenter teams to constantly improve their experience. Whilst being on the forefront with our service team, I am ensuring our product runs flawlessy and am first to help guiding communication and issue resolution where and when needed. We are pushing the boundaries for mobile payments across Europe and are proud to have been awarded Best Payment Innovation by various Financial Institutions!