Jessica Filkins

Client: Fortune 100 Insurance Company
Role: Strategic Communications and Organizational Change Management Consultant

As member of an organizational effectiveness team, coordinate internal communication program of enterprise-wide IT initiative / Consult with executive leadership to proactively address training, strategic communication, and organization change management (OCM) needs / Assess current state, identify underlying challenges, and implement creative solutions designed to help ensure measurable results / Develop and execute training, strategic communication, and OCM strategies and plans using the ADKAR® and ADDIE methodologies / Ensure alignment of all strategies and plans with key program messages / Effectively deliver messages promoting organizational direction and strategy / Create and ensure compliance with internal communication and training vehicles / Developed and manage on-boarding and off-boarding program for onsite and offshore test analysts and test managers / Evaluate effectiveness of all strategies, vehicles, and deliverables and identify opportunities for improvement

Developed and coordinated internal communication program of customer data management department / Consulted with executive leadership to proactively address training, strategic communication, and OCM needs / Assessed current state, identified underlying challenges, and implemented creative solutions designed to help ensure measurable results / Developed and execution of training, strategic communication, and OCM strategies and plans using the ADKAR® and ADDIE methodologies / Ensured alignment of all strategies and plans with key program messages / Effectively delivered messages promoting organizational direction and strategy / Created and ensured compliance with internal communication and training vehicles / Evaluated effectiveness of all strategies, vehicles, and deliverables and identified opportunities for improvement

Managed employee and donor communication programs for philanthropic organization with offices in 19 countries throughout Asia, Africa, Latin America, the Middle East, and Eastern Europe / Consulted with executive leadership to proactively address strategic and crisis communication, training, and OCM needs / Assessed current state, identified underlying challenges, and implemented creative solutions designed to help ensure measurable results / Developed and coordinated the execution of training, strategic communication, and OCM strategies and plans / Ensured alignment of all strategies and plans with key program messages / Effectively delivered messages promoting organizational direction and strategy / Created and ensured compliance with communication and training vehicles / Evaluated effectiveness of all strategies, vehicles, and deliverables and identify opportunities for improvement