Customer Account Executive
October 2009 — Present
As a retention specialist I play a critical role for my company. A retention specialist is a professional who works to ensure that customers continue to purchase and use an organization's products and services.
Customer retention specialist is a specific type of service representative who has been trained to keep a customer who might no longer be interested in a company's ongoing services.
Customer retention specialists deal with customers who may be unsatisfied with their services and have specific complaints. It is the customer retention specialist's job to solve those problems, and reverse the customer's decision to part ways with your company.
Maintain positive attitude at all times, being impervious to rejection and even enduring the occasional instance of verbal abuse.
Keep your customers happy by offering the appropriate solutions to their concerns. By memorizing all of your options.