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Jessica Cody

Jessica Cody

OCC Representative

Toyota Knoxville

Maryville, TN


Twin City Mazda

Customer Relations/BDC Rep

Receive inbound internet leads and follow up with clients in a prompt, courteous manner, letting
each customer know that they are our number one priority. Communicate with the prospective buyers until they are ready to set an appointment and visit the
dealership to view the vehicle. Answer all phone calls immediately, gather customer information, answer questions and set
appointments. Obtain customer information and keep an accurate database.Maintain a dealership standard for response time and close rate goals.Keep a daily log of appointments and communicate with management. Handel minor customer complaints and misunderstandings.Stay up to date on current manufacture incentives and current sales specials the dealership is

Career medium 05
Career medium 05

UT Medical Center

Health Unit Coordinator

Unit Receptionist
Performs admission, transfer, and discharge procedures
Scheduling of diagnostic procedures
Maintains the work environment of the nursing unit
Orders are processed appropriately in EMR/ or paper chart


Toyota Knoxville

OCC/Sales Representative

Respond to internet inquiries with courtesy, accuracy and professionalism
Promptly and accurately enter all customer inquiry data into the CRM.
Generate sales appointments
Conduct phone surveys to assess customer preferences and quality of experience
Compile all necessary reports, forms and other documentation on a timely basis

Career medium 06


Clinique Cosmetic Sales

Met Personal and Counter Sales Goals
Built a Loyal Clientele with Follow-up Contacts
Customer Service



Accepted and Processed Deposits/Payments/& Withdrawals
Maintained and Balanced Cash Drawer Daily
Balanced and Filled ATM

Career medium 02

TN Land & Lakes

Data Entry Clerk

Added New Leads to the System Daily
Prepared Packets and Processed Contracts
Ordered Office Supplies
Front Desk Reception
Multi-line Phone System
Worked in Excel Daily


William Blount High School