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Jessica Bryant

Jessica Bryant

Administration Training Lead

Aflac

Life and Health Insurance Professional seeking growth opportunities in management.

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Aflac

Administration Training Lead

• Coordinate and conduct training sessions to groups of up to 16 employees in accordance with established lesson plans and curriculum
• Communicate detailed instructions to trainees on policies and procedures to assist with claims and call handling
• Provide performance feedback to the trainees through coaching, mentoring, and quality audits
• Track performance of trainees for metric reporting to business units
• Conduct ongoing needs analysis to evaluate the training program and to ensure learning objectives are achieved