December 2007 — February 2014
Managed a staff of 25-30 employees.
Provided excellent customer service to families by building relationships during the enrollment process.
Ensured that Primrose, Ohio Department of Job and Family Services and the Franklin County Health Department policies and procedures were being followed by all staff members.
Conducted monthly staff meeting and ongoing training for employees.
Maintained student and personnel files.
Collaborated with school owners to determine marketing needs and strategies.
Developed regular customer and staff appreciation activities.
Conducted all customer billing, processed payments and prepared bank deposits.