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Jerry Turnes

Jerry Turnes

Web and Digital Media Developer

Quorum Columbus

Web and Digital Media Developer at Quorum Columbus

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Highlights for Children

Internet Call Center Representative

Responsible for providing primary customer support for Highlights for Children website via telephone, mail, and email. Principal goal is projecting a positive and satisfying customer experience across business lines: Merchandise, Magazine, and Continuity. Foster a collaborative work environment, provide back-up advisor leadership, and consult effectively and independently with all levels of the organization.

* Develop and implement monthly Sales and Service Representative recognition.
* Record, Edit, and Archive company events
* Member of Highlights Web Customer Service Task Force
* Customer Service Award recipient

Sales and Service Associate 2004 - 2006
Responsible for customer support via telephone. Principle goal was to provided a customer service experience that is rewarding for each customer. Provided support for Magazine, Continuity, and Merchandise. Volunteered for special projects and support as needed; including overtime, flexible work schedules and learning skills for advancement to become an Internet Call Center Representative.

* Increased productivity and efficiency of call handling
* Reduced downtime by volunteering for special duties
* Encouraged teamwork between various departmental groups

Career medium 06
Career
Career medium 05

Quorum Columbus

Web and Digital Media Developer

Instituted Web and Digital presence through stages including: formation, design, enactment, and upkeep of a stimulating, functional, and intuitive website. Additional brand positioning continues to be successful through maintaining social media outlets continual updates and monitored for success through brand impression analytics. Results of ongoing analysis reflect an amplified social media growth since website and social media launch. These indicators are inline with results of improved website traffic, as shown through Google Analytics analysis and social media impressions, stories created and link click through-rates.

Digital package finalization of inDesign files, including print specific requirements which allow each magazine issue to be printed for consumer delivery and enjoyment each month.

Career

Franklin University

Bachelor of Science, eMarketing

Sheridan High School