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Jerri Kelley

Jerri Kelley

Indianapolis, IN 46218


HealthCare Service Corp. Blue Cross Blue Shield of Illinois

Customer Advocate II

Call center environment, provided providers and facilities with benefits and claim information for members located in Illinois, Texas, Oklahoma, New Mexico, and Montana. Provided accurate benefit and claim information, managed on average 85 calls per day. Responsible for maintaining personal stats on a daily basis with minimal / no errors.

Career medium 02
Career medium 02

Chicago Institute of Minimally Invasive Surgery Dr. Constantine Frantzides, MD, Ph.D., F.A.C.S.

Practice Manager

Day to day operations, AP/AR, collections, schedule clinic and surgical appointments, insurance verification, liaison between hospital and physician, order and maintain clinical and office supplies, process payroll, participate in surgical fellow selection, coding and billing, utilize payment option for self pay patients, supervise full and part time staff, maintain fellow hours, coordinate travel and time for expert witness cases thru out the country.


Evanston Northwestern Healthcare

Reception thru Practice Manager

2002-2002 Dept. of Rheumatology : Receptionist for service of six physicians at two locations. Position included scheduling patient appointments and procedures, cross trained for department senior secretary. Departments Epic super user.

2002-2003 Dept. of Rheumatology : Senior secretary, processed department payroll bi-weekly, scheduled provider depositions, department meetings, crossed trained to cover Practice manager, responsible for compiling and distribution of departments budget/quotas. Liaison between department employees and physicians.

2003-2006 Dept. of Surgery : Admin Asst. ll, responsible for day to day operations, A/P, A/R, collections, schedule surgical procedures, insurance verification, schedule clinic appointments, insurance appeals, Epic super user, schedule meetings and speaking engagements, gatekeeper, process payroll, prepare and track providers budget, quotas, CME's, vacation time, sick time. Participated in selection process of surgical fellows, Patient liaison.

Career medium 05
Career medium 04


Administrative Assistant

Insurance verification, patient liaison, patient check in & check out, co- pay collection and self pay payments. Crossed trained to cover for office manager when out of office, developed payment plan for self pay OB patients.