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Jermaine Leggett

Jermaine Leggett

Service Center rep

Comcast

Hartford, CT

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Comcast

Service Center rep

Exceeds customer expectations by providing excellent customer service. Answer and solve billing questions. Order and stock equipment in the office. Open accounts for customer, after talking and figuring out what they customer needs and price range is. Maintain and continues to exceed bi weekly goals in the service center also with VOC. Order supplies for the office. Has become one of the leads for the offices with training new reps and helping out other reps in different office solve issues via IM. I have also become sales lead for my office where I head up daily morning meetings and pep talk sales. Thru me doing this has allowed my office to drive up our sales to 9%. Very flexible with working OT, working and covering different offices, while exercising and perfecting my leadership skills in the office.

Career medium 01
Career
Career medium 01

United Personnel

Cash Handle Service Center Rep-temp

Provides excellent customer services. Answer any questions customer may have on their accounts. Explain and process customer bill payments on cable bills. Stock cable equipment when it comes into the branch. Go beyond customers expectations. Open and process new customer's profiles who are looking to set up services with Comcast. Follow proper procedures to makes sure always in compliance with company standards. One of top productive team members of branch. Also one of top sellers in branch.

Career

K-Force Mass Mutual

Reservation Specialist

Provident excellent client service to every client who calls, as well as email the department. Answer the phones with in three rings, and assist the client to make sure I meet their standards in every way possible. Assist clients with find a meeting room in side of Mass Mutual. Make sure the appropriate items are available and are in the rooms for the clients at the time of meetings (examples- flip charts, projector, and extra chairs).

Career medium 02
Career
Career medium 06

American Federal Credit Union

Member Account Rep

Open and closed accounts. Provided excellent guest services to every customer. Always went the extra mile to make sure customer was satisfied in every way possible. Balance ATM, Vault, and Coin Machine at the end of the day. Assisted in training new tellers and made sure they were comfortable in doing their daily task. Maintain a 100 score average on Mystery Shops. Overall a very well rounded individual who made sure both the customer and the company was getting the best service possible. Key person to lock up and open branch. Also had over rides for the branch. Came up with games for the branch, so it would have a good time while still reaching branch goals. Top seller for the branch.

Career

Hartford Adult Education

High School Diploma